PONDLIFE

JOHN RAY ON TELSTRA AND ITS BIGPOND TENTACLE -- AUSTRALIA'S PHONE AND CABLE BUNGLERS

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Name: libertas

Age: 64

Location: Brisbane. QLD

 

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GALLERY: 2010may

Sunday 30 May, 2010 - 19:31 by libertas in Default

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pix for 2010

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WARNING

Friday 04 December, 2009 - 14:11 by libertas in Default

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The BigBlog picture uploading facility is very sensitive to the version of java you have

No other picture uploading facility on the net that I know of has that weakness but -- That's Bigpond

 

I could not upload pictures at all until I loaded the latest version of java

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Bungling on

Thursday 25 June, 2009 - 23:26 by libertas in Default

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Because Telstra have cancelled their free webhosting etc., I thought I might have another look at BigBlog

 

The first time I tried a few days ago, the site would not come up at all

 

The next time it came up but could not log me in

 

Only on this third try can I post anything

 

Teslstra/Bigpond have obviously learnt nothing during the 18 months since I was last here.

 

Bigblog is without a doubt the world's worst blogging service  -- and I have had experience of quite a few such services

 

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GALLERY: 2008pix

Wednesday 02 January, 2008 - 22:28 by libertas in Default

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2008 pix

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REDIRECTION NOTICE

Saturday 15 December, 2007 - 08:16 by libertas in Default

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That's it. Once again this BigBlog blog would not come up late at night. Amazing that Australia's largest provider of internet services cannot keep its own blogs up and running 24 hours a day -- but that is the reality, folks.

So from now on I will be putting up all my comments about Telstra/Bigpond on the much more professional Blogspot platform. Go here from now on. I have already transferred there the more recent posts on this BigBlog site.

I will not however delete this blog. I will keep it as an archive and I may find some use for in on a distant day when Telstra get it working properly.

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Saved by the bell

Friday 14 December, 2007 - 08:20 by libertas in Default

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I was getting really cranky about the failure of this blog to load at night and I had already prepared an alternative site to go to here.

But it seems that Telstra has at last seen the light regarding that matter too. This site loaded reasonably promptly last night. So I will continue to post here.

I am getting a bit cheesed off at the continued silence of the Telstra "Referral Centre", though. I am getting pretty close to seeking the intervention of the TIO -- just to get the b*stards to reply to my letter.

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Another night failure

Thursday 13 December, 2007 - 08:49 by libertas in Default

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It's happened again. I could not access this blog late at night. That is SO primitive it is unbelievable. One more such night and I will transfer operations to blogspot. Blogspot is a much more sophisticated and easy-to-use platform anyway. I just thought it was rather neat to use Telstra's own blogging service to post criticisms of them.

And Google scan blogspot sites with amazing speed: They often have a post within an hour or so of it going up. The fact that they own blogspot is obviously relevant.

 

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Memo to Francis Croydon

Wednesday 12 December, 2007 - 09:10 by libertas in Default

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Francis. I am putting this memo on the net only as I am pretty sure you will be reading it soon.

I have come across what seems to be yet another colossal piece of Telstra incompetence. I have tried several times to access my BigBlog site late at night and have found that it just will not come up -- even if I wait some time. I have tried accessing it from several points on the net but still with no success.

Is Telstra back in the Menzies era with an assumption that everybody who counts is in bed by 11pm Australian Eastern Time? Surely everyone knows that the internet is a 24 hour affair. It has to be. What is late at night in Australia is early morning in America -- and Americans DO read Australian sites.

So turning off BigBlog late at night is both bizarre and unprecedented in the world of blogging. I am hoping that it is only a temporary aberration, though. Could you get someone at BigBlog to ring me on (07)33914168 and tell me what the heck is going on?

I have of course saved everything on my BigBlog blog to disk and can easily recreate it on a more mature blogging platform if need be

 

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Letter of 11 Dec 2007

Tuesday 11 December, 2007 - 13:26 by libertas in Default

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TO:

FRANCIS CROYDON

CEO liason

Telstra

 

Francis

I said something nice about you on my blog yesterday. See here:

http://libertas.bigblog.com.au/

The blog now has quite a few links on the net so will gradually move up the Google page-rankings and thus be read by more and more people. Try googling "Francis Croydon" for instance.

I have not yet had any response from your Referral Centre. You will find a copy of my letter to them in my blog entry of Dec 3rd. You might consider ringing them and encouraging them to see the light. The amount of money involved is tiny and it will cost Telstra more and more in man-hours as this matter goes on. The TIO will be my next port of call if Telstra is pigheaded.

You might want to note my blog entry of Dec 5th. as as example of what I might write to the TIO. My Optus landline is 3391 4168 if the Referral Centre people want to ring me.

 

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Francis Croydon apologizes

Monday 10 December, 2007 - 13:40 by libertas in Default

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I must say that I am beginning to get a soft spot for old Francis Croydon. He seems to be the only decent human being in Telstra. He is Telstra's CEO Liaison Officer. I have just received a letter from him dated Dec 6th that reads as follows:

 

Dear Dr Ray

I refer to your correspondence dated 3 December 2007.

I apologise for providing incorrect details in my last letter.

The correct telephone number for Telstra's Customer Referral Centre is 1300 363 390.

The other two numbers I provided were correct.

Our Mobile consultants are reachable via the 125 111 and my personal telephone number is 02 9329 2274.

 

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